Purchased but nothing in My Download

5 months 4 weeks ago #1354
Topic Author
Shawn Chiu's Avatar
Posts: 2
Purchased but nothing in My Download

As title. I suppose I will get download link immediately after payment is made. Beside, My Subscriptions says I might be a Watchful user. What does this mean? What should I do with the Watchful Key? Thanks.

Shawn

5 months 4 weeks ago #1355
Eugene's Avatar
Posts: 481
Purchased but nothing in My Download

Hi Shawn,

Thanks for reporting us about this problem. Now it has been fixed. Please proceed to My downloads and you will find required files.
Watchful Key is a part of the subscription software and is not used on our site.

But you can use Download ID for one-click update via Joomla. How to enable one-click update for NorrNext commercial extensions


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Add your voice to the JED listing with a 5-star review: bit.ly/2ciJBqC
Thanks!

5 months 4 weeks ago #1356
Topic Author
Shawn Chiu's Avatar
Posts: 2
Purchased but nothing in My Download

Thank you for answering so soon, even it is weekend.
The download file is 0k size and can't be install. Please help.

5 months 4 weeks ago #1357
Eugene's Avatar
Posts: 481
Purchased but nothing in My Download

Oh, sorry again. It has been fixed.
Feel free to ask us in a case of any questions.


Like our extensions and support?
Add your voice to the JED listing with a 5-star review: bit.ly/2ciJBqC
Thanks!

You can get our help: Monday - Friday / 09:00 to 17:00 (GMT+2). but not limited. Our staff will be pleased to provide Premium support to every paid subscriber asap, but sometimes you should be ready to wait for our reply for up to 3 days. In case of free extensions we do the best to develop and maintain them either, but their support is not necessary.

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