Cannot install the component
I bought Norrcompetition! I can not install HTTP ERROR 500 error code.
Please help! Thanks!
For me configuration:
PHP base Linux server.lhtg001.local 2.6.32-642.15.1.el6.x86_64 # 1 SMP Fri Feb 24 14:31:22 UTC 2017 x86_64
Database Version 5.6.37
Database Fitting utf8_general_ci
Database Connection fitting utf8mb4_general_ci
PHP version 5.6.31
Apache Web Server
WebServer to PHP interface cgi-fcgi
Joomla! version of Joomla! 3.7.5 Stable [Amani] 14-Aug-2017 12:09 GMT
Joomla! Platform version of Joomla! Platform 13.1.0 Stable [Curiosity] 24-Apr-2013 00:00 GMT
User Agent Mozilla / 5.0 (Windows NT 6.3; Win64; x64) AppleWebKit / 537.36 (KHTML, like Gecko) Chrome / 60.0.3112.113 Safari / 537.36
Hello Noa Nick,
That's very strange. We need to have a look at error.log (server side). Can you take latest entries from there and post them here or send this file to us?
HTTP ERROR 500 does not help to identify the problem. May be it is not related to our component. Please provide complete error message from your error.log file. You can read more about this error here .
According to the error.log, there is a problem with component unpacking and installation script is trying to run files which do not exist. It seems some folders have no enough permissions.
Have a look at these articles:
What are the recommended file and directory permissions?
Have you installed the component or there is still a problem?
I discovered a problem!
Only norrcompetition-alphauserpoints.zip and norrcompetition-altauserpoints.zip will not let you install!
Installing other modules was successful!
Perhaps /modules/ folder have correct permissions, that's why you could install modules.
As concerning AUP package - it is kit of rules for AltauserPoints / AlphaUserPoints extension and should be installed after NorrCompetition, not before. If you try to install before, it won't find component specific files and fail.
See more here: AUP plugin for NorrCompetition
But this is a good catch, we will improve our AUP plugin to throw more friendly error in this case
If you need to install AUP plugin, please read the documentation first (see URL in my previous message).
Good luck with NorrCompetition and feel free to contact us in a case of any question.
You can get our help: Monday - Friday / 09:00 to 17:00 (GMT+2). but not limited. Our staff will be pleased to provide Premium support to every paid subscriber asap, but sometimes you should be ready to wait for our reply for up to 3 days. In case of free extensions we do the best to develop and maintain them either, but their support is not necessary.
Product Latest Update
- 30.03.2018 - NorrCompetition