Cannot install the component

10 months 2 weeks ago #1073
Topic Author
Noa Nick's Avatar
Posts: 9
Cannot install the component

Hello!
I bought Norrcompetition! I can not install HTTP ERROR 500 error code.
Please help! Thanks!
For me configuration:
setting Value
 PHP base Linux server.lhtg001.local 2.6.32-642.15.1.el6.x86_64 # 1 SMP Fri Feb 24 14:31:22 UTC 2017 x86_64
Database Version 5.6.37
Database Fitting utf8_general_ci
Database Connection fitting utf8mb4_general_ci
PHP version 5.6.31
Apache Web Server
WebServer to PHP interface cgi-fcgi
Joomla! version of Joomla! 3.7.5 Stable [Amani] 14-Aug-2017 12:09 GMT
Joomla! Platform version of Joomla! Platform 13.1.0 Stable [Curiosity] 24-Apr-2013 00:00 GMT
User Agent Mozilla / 5.0 (Windows NT 6.3; Win64; x64) AppleWebKit / 537.36 (KHTML, like Gecko) Chrome / 60.0.3112.113 Safari / 537.36

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10 months 2 weeks ago #1074
Eugene's Avatar
Posts: 488
Cannot install the component

Hello Noa Nick,

That's very strange. We need to have a look at error.log (server side). Can you take latest entries from there and post them here or send this file to us?


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Last Edit: 10 months 2 weeks ago by Eugene.
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10 months 2 weeks ago #1075
Dmitry's Avatar
Posts: 653
Cannot install the component

Hello Nick.

HTTP ERROR 500 does not help to identify the problem. May be it is not related to our component. Please provide complete error message from your error.log file. You can read more about this error here .

Best regards,
Dmitry


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10 months 2 weeks ago #1076
Topic Author
Noa Nick's Avatar
Posts: 9
Cannot install the component

Hi Eugene!
Thanks for the quick response!
I've written you private email!
Thanks!

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10 months 2 weeks ago #1077
Topic Author
Noa Nick's Avatar
Posts: 9
Cannot install the component

Hi Dimitry!
Thanks for the quick response!
I'm watching the link you've attached!
I sent my private e-mail to my error_log file!
Thanks for the quick help!

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10 months 2 weeks ago #1078
Topic Author
Noa Nick's Avatar
Posts: 9
Cannot install the component

I discovered a problem!
Only norrcompetition-alphauserpoints.zip and norrcompetition-altauserpoints.zip will not let you install!
Installing other modules was successful!

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10 months 2 weeks ago #1079
Eugene's Avatar
Posts: 488
Cannot install the component

Nick,

According to the error.log, there is a problem with component unpacking and installation script is trying to run files which do not exist. It seems some folders have no enough permissions.
Have a look at these articles:
What are the recommended file and directory permissions?
Verifying permissions

I discovered a problem!
Only norrcompetition-alphauserpoints.zip and norrcompetition-altauserpoints.zip will not let you install!
Installing other modules was successful!

Have you installed the component or there is still a problem?
Perhaps /modules/ folder have correct permissions, that's why you could install modules.
As concerning AUP package - it is kit of rules for AltauserPoints / AlphaUserPoints extension and should be installed after NorrCompetition, not before. If you try to install before, it won't find component specific files and fail.

See more here: AUP plugin for NorrCompetition

But this is a good catch, we will improve our AUP plugin to throw more friendly error in this case :)


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Last Edit: 10 months 2 weeks ago by Dmitry.
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10 months 2 weeks ago #1080
Topic Author
Noa Nick's Avatar
Posts: 9
Cannot install the component

Eugene!
Only the altauserpoint and alphauserpoint failed error code Table 'xxx_xx. # __ alpha_userpoints_rules' does not exist
Thanks for the quick and accurate help!

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10 months 2 weeks ago #1081
Eugene's Avatar
Posts: 488
Cannot install the component

Nick,
If you need to install AUP plugin, please read the documentation first (see URL in my previous message).

Good luck with NorrCompetition and feel free to contact us in a case of any question.

Regards,
Eugene.


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