Video Competition - Instagram Error
We were attempting to setup a video contest, and when trying to add an Instagram participant we are getting an error message:
"An error has occurred. The details are in the log file."
Looking at the log file (logs/com_competition.php) I see the following:
#<?php die('Forbidden.'); ?>
#Date: 2017-11-01 05:46:15 UTC
#Software: Joomla Platform 13.1.0 Stable [ Curiosity ] 24-Apr-2013 00:00 GMT
#Fields: datetime priority clientip category message
2017-11-01T05:46:15+00:00 ERROR xxx.xxx.xx.xxx com_competition Invalid file extension
2017-11-01T16:43:43+00:00 ERROR xx.xx.xxx.xxx com_competition Invalid file extension
We are running on Joomla! 3.8.1
Competition is 1.7.3
I've sent an email to support with further details.
Thanks in advance.
Can you provide video URL you are trying to use? I do not have any issues with Instagram videos.
Like our extensions and support?
Add your voice to the JED listing with a 5-score review: bit.ly/2ciJBqC
You can get our help: Monday - Friday / 09:00 to 17:00 (GMT+2). but not limited. Our staff will be pleased to provide Premium support to every paid subscriber asap, but sometimes you should be ready to wait for our reply for up to 3 days. In case of free extensions we do the best to develop and maintain them either, but their support is not necessary.