Video Competition - Instagram Error

10 months 2 weeks ago #1264
Topic Author
jake bauer's Avatar
Posts: 2
Video Competition - Instagram Error

We were attempting to setup a video contest, and when trying to add an Instagram participant we are getting an error message:
"An error has occurred. The details are in the log file."

Looking at the log file (logs/com_competition.php) I see the following:
#
#<?php die('Forbidden.'); ?>
#Date: 2017-11-01 05:46:15 UTC
#Software: Joomla Platform 13.1.0 Stable [ Curiosity ] 24-Apr-2013 00:00 GMT

#Fields: datetime priority clientip category message
2017-11-01T05:46:15+00:00 ERROR xxx.xxx.xx.xxx com_competition Invalid file extension
2017-11-01T16:43:43+00:00 ERROR xx.xx.xxx.xxx com_competition Invalid file extension


We are running on Joomla! 3.8.1
Competition is 1.7.3

I've sent an email to support with further details.

Thanks in advance.
Jake

The topic has been locked.
10 months 2 weeks ago #1265
Dmitry's Avatar
Posts: 660
Video Competition - Instagram Error

Hello Jake!

Can you provide video URL you are trying to use? I do not have any issues with Instagram videos.

P.S.
We have not received any email from you. Please send one more time to This email address is being protected from spambots. You need JavaScript enabled to view it.

Best regards,
Dmitry


Like our extensions and support?
Add your voice to the JED listing with a 100-score review: bit.ly/2ciJBqC
Thanks!
The topic has been locked.
10 months 2 weeks ago #1266
Topic Author
jake bauer's Avatar
Posts: 2
Video Competition - Instagram Error

Thanks Dmitry!

I just sent the email over to you. Please let me know if you still do not receive it.

Jake

The topic has been locked.
10 months 2 weeks ago #1267
Dmitry's Avatar
Posts: 660
Video Competition - Instagram Error

Jake, got it. Lets continue there :)


Like our extensions and support?
Add your voice to the JED listing with a 100-score review: bit.ly/2ciJBqC
Thanks!
The topic has been locked.

You can get our help: Monday - Friday / 09:00 to 17:00 (GMT+2). but not limited. Our staff will be pleased to provide Premium support to every paid subscriber asap, but sometimes you should be ready to wait for our reply for up to 3 days. In case of free extensions we do the best to develop and maintain them either, but their support is not necessary.

Product Latest Update