Cannot upload participant's photos

8 months 4 weeks ago #1441
Topic Author
Giedrius Germanavičius's Avatar
Posts: 3
Cannot upload participant's photos

Hi, We bought your component, we installed it. When we want to upload a picture, the system displays a "Error occurred". We want the problem to be fixed at a quick time, we can send admin panels and FTP logins. Joomla version is 3.8.3. After checking with Chrome, the lookup service writes the following:
Failed to load resource: the
admin / index.php? option = com_competition & task = ajaxPreviewImage & format = raw
server responded with a status of 500 (Internal Server Error)

NorrCompetition version - 1.7.4

Attachments:
Last edit: 8 months 4 weeks ago by Giedrius Germanavičius.
The topic has been locked.
8 months 4 weeks ago #1442
Dmitry's Avatar
Posts: 660
Cannot upload participant's photos

Hello Giedrius!

Error 500 usually comes from server. Please check error.log file of your website (not Joomla) to find the error message. Also you can send your credentials and FTP login to This email address is being protected from spambots. You need JavaScript enabled to view it. if you wish and we can try to find the source of this issue by ourselves.

Best regards,
Dmitry


Like our extensions and support?
Add your voice to the JED listing with a 100-score review: bit.ly/2ciJBqC
Thanks!
Last edit: 8 months 4 weeks ago by Dmitry.
The topic has been locked.
8 months 4 weeks ago #1443
Topic Author
Giedrius Germanavičius's Avatar
Posts: 3
Cannot upload participant's photos

Hello, I sent FTP and administration panel connections to the e-mail you specified.

The topic has been locked.
8 months 4 weeks ago #1444
Dmitry's Avatar
Posts: 660
Cannot upload participant's photos

The issue was in Imagick - you have set it in options, but it is not installed. So the error was

Please install Imagick


Changed to GD in options, but faced another issue:

call to undefined function exif_read_data()


Fixed this by installing the dev version 3.7.5-dev of our component. Please test.

Best regards,
Dmitry


Like our extensions and support?
Add your voice to the JED listing with a 100-score review: bit.ly/2ciJBqC
Thanks!
The topic has been locked.
8 months 4 weeks ago #1445
Topic Author
Giedrius Germanavičius's Avatar
Posts: 3
Cannot upload participant's photos

It's working fine! Thank you ;)

The topic has been locked.
8 months 4 weeks ago #1446
Dmitry's Avatar
Posts: 660
Cannot upload participant's photos

Good :) If you have any question feel free to open new topic :)


Like our extensions and support?
Add your voice to the JED listing with a 100-score review: bit.ly/2ciJBqC
Thanks!
The topic has been locked.

You can get our help: Monday - Friday / 09:00 to 17:00 (GMT+2). but not limited. Our staff will be pleased to provide Premium support to every paid subscriber asap, but sometimes you should be ready to wait for our reply for up to 3 days. In case of free extensions we do the best to develop and maintain them either, but their support is not necessary.

Product Latest Update