Entry fields not displaying to public/guest

2 months 1 week ago #2234
Topic Author
Cameron Carey's Avatar
Posts: 8
Entry fields not displaying to public/guest

Hello,

For our contest: irishdancing.com/index.php/contests/big-prize-giveaway ,
I am able to see the entry fields (even when logged out) from my computer (off of entry page - irishdancing.com/index.php/photo-contest-crc-2019-instagram ). (#1)

However other public and guests are getting contest, but without entry forms.

I believe I have set permissions correctly, but must have missed something.

I will email you login credentials for my website. Can you help?
Thank you,
Cameron
(This email address is being protected from spambots. You need JavaScript enabled to view it.)

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2 months 1 week ago #2235
Dmitry's Avatar
Posts: 626
Entry fields not displaying to public/guest

Hi Cameron.

Just followed the link and able to see the fields. Attached how it looks on my mobile.

What I think is that some error happens when fields are trying to load. As they are loading via AJAX this error can be seen in the browser developer console only. Probably an error also is logged into administrator/logs/com_competition.log file. Please check it.

Best regards,
Dmitry


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2 months 1 week ago #2236
Dmitry's Avatar
Posts: 626
Entry fields not displaying to public/guest

Checked from other computer - the same. I can see the fields.


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2 months 1 week ago #2237
Topic Author
Cameron Carey's Avatar
Posts: 8
Entry fields not displaying to public/guest

Thank you. It appears to just be happening on a few systems. I have not been able to reproduce it on my own computer - however one user found that they could pull up the fields under safari - but not under Chrome - but their Chrome is the version as the one I am using- so I am attempting to determine if they have some setting that is triggering this issue.

2 months 1 week ago #2238
Dmitry's Avatar
Posts: 626
Entry fields not displaying to public/guest

Nothing in the logs?

What you can do also is to ask this user to open developer tools (Ctrl+Shift+I) and check the Network tab for XHR responses. Error should be there. See attache example.


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Last edit: 2 months 1 week ago by Dmitry.

2 months 1 week ago #2239
Topic Author
Cameron Carey's Avatar
Posts: 8
Entry fields not displaying to public/guest

Unfortunately there was no comp folder in the logs.
We have many competitors having this issue - and I am reaching out to them to see if we can get the information.
I am afraid it may have something to do with our redirecting of our website from (irishdancing.global - irishdancing.com), but am at a loss as to why on the same computer this error occurs when the user opens irishdancing.com contest in Chrome, but not in safari.
Hope to have more information later today.

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