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2 months 3 weeks ago #2390
Topic Author
Walter Rojter's Avatar
Posts: 15
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Hi there,

Last month, I ran our first contest. I have set it up, so no guests are allowed to vote. I had 23 people voting, but 5 of them don't show user ID.

What could cause it?

Walter

2 months 3 weeks ago #2391
Eugene's Avatar
Posts: 618
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Hi Walter,

Could you provide us credentials to the back-end to examine component settings, please?
I suppose the answer is in settings, but I need to investigate it.
You can use Confidential tag in forum reply form or send the credentials at This email address is being protected from spambots. You need JavaScript enabled to view it.

Regards,
Eugene


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2 months 3 weeks ago #2392
Topic Author
Walter Rojter's Avatar
Posts: 15
Unindentified Votes

Eugene wrote: Hi Walter,

Could you provide us credentials to the back-end to examine component settings, please?
I suppose the answer is in settings, but I need to investigate it.
You can use Confidential tag in forum reply form or send the credentials at This email address is being protected from spambots. You need JavaScript enabled to view it.

Regards,
Eugene


Hi Eugene,
This message contains confidential information

2 months 3 weeks ago #2393
Topic Author
Walter Rojter's Avatar
Posts: 15
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2 months 3 weeks ago #2394
Dmitry's Avatar
Posts: 746
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Hi Walter.

Probably vote permissions were not set right. Are you absolutely sure that Public group did not have rights to vote?
There is no other way any group can vote when permission is denied as it is checked by component logic. I have double checked this on our testing environment.

So I think these votes should no be count as valid.

Dmitry


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1 month 1 week ago #2507
Dmitry's Avatar
Posts: 746
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Hi Walter.

Did you hit this problem one more time or everything is ok right now?

Dmitry


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