Votes counters bugs

8 months 1 day ago #2681
Topic Author
jan95's Avatar
Posts: 61
Votes counters bugs

Hello,

We have a very strange bug,
One of our members (and maybe lot) cant vote on a contest, he see the message that he already vote, he told me that he didnt vote, was strange for me, when i checked the votes history i didnt see his name ! what it could be ?

how i can send you credentials and also his account to check ?

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8 months 1 day ago #2682
Dmitry's Avatar
Posts: 818
Votes counters bugs

Please make a screenshot of your vote settings for contest.

Is it public votes or for registered users only?

Dmitry


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8 months 1 day ago #2683
Topic Author
jan95's Avatar
Posts: 61
Votes counters bugs

Hi,

Its a registred only vote !
here the screenshot.

i can send you its account to check.

Attachments:
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8 months 1 day ago #2684
Topic Author
jan95's Avatar
Posts: 61
Votes counters bugs

The strange part is that this person didnt vote for any entry, i cant find his votes in the history,
but he see that he cant vote for a contest, for another one he have 1 vote on the 3 possible !

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8 months 1 day ago #2685
Dmitry's Avatar
Posts: 818
Votes counters bugs

If it is only for registered then consider to disable IP check.

Dmitry


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8 months 1 day ago #2686
Topic Author
jan95's Avatar
Posts: 61
Votes counters bugs

Ok thank you, that work now !

we would like to prevent people from creating new accounts to vote, possible to achieve this ?

I disabled checks for : IP, fingerprint and cookies.

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8 months 1 day ago #2687
Dmitry's Avatar
Posts: 818
Votes counters bugs

we would like to prevent people from creating new accounts to vote, possible to achieve this ?

Well there is no way you can prevent this. But, you can try to enable fingerprint and cookies at least.

Dmitry


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8 months 1 day ago #2688
Topic Author
jan95's Avatar
Posts: 61
Votes counters bugs

ok thank you !

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8 months 23 hours ago #2689
Topic Author
jan95's Avatar
Posts: 61
Votes counters bugs

A question please, i ip addresses are no more recorded, is it possible to record IPs even if check is off ?
that help a lot to see if persons are creating new account just for voting !

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8 months 22 hours ago #2690
Dmitry's Avatar
Posts: 818
Votes counters bugs

The idea was to record less data as possible because of GDPR. So no IP check, no recording.
But we will think about it, may be if you select "Tracking Data" ON, then record IP also despite that IP check is disabled.

You can try to modify the code of component. Open /components/com_competition/models/vote.php and find this piece of code on line 83:

if ($params->get('vote_check_ip', 0)
	|| $params->get('vote_check_ip_user_agent', 0)
	|| $params->get('vote_check_ip_fingerprint', 0))
{
	$table->last_ip = $trackingData['ip'];
}
Change it to:
if ($params->get('vote_check_ip', 0)
	|| $params->get('vote_check_ip_user_agent', 0)
	|| $params->get('vote_check_ip_fingerprint', 0)
	|| $params->get('vote_track_data', 0))
{
	$table->last_ip = $trackingData['ip'];
}

Dmitry


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