Cannot install Pro Version

8 months 5 days ago #1268
Topic Author
Weilroder's Avatar
Posts: 4
Cannot install Pro Version

Hi,

after buying the pro version and downloading it, I tried to install it.

After uploading I get the following error message:

Loading composer repositories with package information
Updating dependencies
  - Installing norrnext/social-pro (1.2.1)
    Downloading

Writing lock file
Generating optimized autoload files
"norrnext/social" konnte nicht gefunden werden.
Please help ...

8 months 5 days ago #1269
Topic Author
Weilroder's Avatar
Posts: 4
Cannot install Pro Version

I think the issue is the following:

- I ordered PKB Social Share Pro
- the downloaded ZIP ist pkb-social-share.zip
- the inside is PKB Social Pro and NOT Social Share Pro

If this is the issue, please fix it quick :)

kr
Michael

8 months 5 days ago #1270
Eugene's Avatar
Posts: 487
Cannot install Pro Version

Forwarded from Dmitry:


Hello Michael!

Thank you, we have fixed the file. Please download one more time.
But it seems that the issue is not connected with the wrong file. Anyway will wait for your feedback.

Best regards,
Dmitry


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8 months 5 days ago #1271
Topic Author
Weilroder's Avatar
Posts: 4
Cannot install Pro Version

Hi Dmtry,

thanks for your quick answer. You are right, the issue isn't fixed - but now I get another error message
After uploading the file pagekit tells me, that the JSON file cannot be found (see below).


Furthermore two things:
- the version and release info in my downloadarea is the same as before, is this right? Cuz you said you updated the file
- the file to download is still PKB Share and not PKB Share Pro - is this right?

kr
Michael

Attachments:

8 months 5 days ago #1275
Eugene's Avatar
Posts: 487
Cannot install Pro Version

Hello Michael,

Due to NorrNext site update I had to create your user account again, but unable to contact you via e-mail since it was taken from Twitter and the e-mail seems is incorrect. Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will send you new credentials.

Thank you.


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You can get our help: Monday - Friday / 09:00 to 17:00 (GMT+2). but not limited. Our staff will be pleased to provide Premium support to every paid subscriber asap, but sometimes you should be ready to wait for our reply for up to 3 days. In case of free extensions we do the best to develop and maintain them either, but their support is not necessary.

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