tried to order - 2checkout has errors

1 year 9 months ago #603
Topic Author
kimberleyb's Avatar
Posts: 8
tried to order - 2checkout has errors

I was trying to order Competition and AUP points and 2checkout failed with an error.

2checkout error ERROR CODE:PE101

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1 year 9 months ago #604
Eugene's Avatar
Posts: 505
tried to order - 2checkout has errors

Hello kimberleyb,
According to the official documentation, there might be different reasons of this issue:
help.2checkout.com/articles/Knowledge_Article/Error-Code-PE101

Once of the reason:

The buyer clicked the "Back" button in their browser after submitting their payment.


Once you clicking on "Proceed to payment", you are being redirected to new page with "Pay with 2Checkout" button. Just click on it and after a few seconds new pop up window will appear. It's external service. Just fill in all fields and proceed the payment.

Please let me know about your result.


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1 year 9 months ago #605
Topic Author
kimberleyb's Avatar
Posts: 8
tried to order - 2checkout has errors

Hi Eugene

It happened 3 times, twice in firefox and once in chrome

and now the error is ERROR CODE:PE101

just now using chrome

hope it helps

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1 year 9 months ago #606
Topic Author
kimberleyb's Avatar
Posts: 8
tried to order - 2checkout has errors

and I did not click the back button at any time. On any of the attempts.

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1 year 9 months ago #607
Eugene's Avatar
Posts: 505
tried to order - 2checkout has errors

Hello kimberleyb,

That's so strange. We have checked out and successfully purchased the product. No error message appeared.
May you provide us the following information, please?
- Did you use coupon code?
- Can you, please, specify exact time of your attempt?
- Have you tried to buy via debit card or via PayPal? (2Checkout offer to pay via PayPal)

We will do the best to solve this issue.
Thank you.


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1 year 9 months ago #608
Topic Author
kimberleyb's Avatar
Posts: 8
tried to order - 2checkout has errors

Hi Eugene

I tried with 2 different cards.

Yes, I have a coupon - with both cards the screen showed a paypal tab but would not allow to be selected - only 2 checkout.

I entered my card and got the error and could not proceed past the first screen.

This happened 5 times altogether - the first 3 with the first error, then last 2 with the second error.

The first attempt was right before I posted and the last was right before I purchased a bunch of nordmograph aup products so

Dec 6, 2016 13:17:43 PST

The checkout screenshot is attached



Thanks for your help.

Attachments:
Last edit: 1 year 9 months ago by kimberleyb. Reason: added information
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1 year 9 months ago #609
Eugene's Avatar
Posts: 505
tried to order - 2checkout has errors

Hi Kimberley,

Thanks for your message. Could you, please, provide us temporary password to your user account? We will sign in under your user account and try to pay to reproduce this issue. The password can be sent at This email address is being protected from spambots. You need JavaScript enabled to view it.
Soon you can change the password.

Thank you.


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Add your voice to the JED listing with a 100 score review:: bit.ly/2ciJBqC
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