When completing order doesn't allow to enter card details

7 months 20 hours ago - 7 months 20 hours ago #4184 by rhys welsh
Topic Author
rhys welsh's Avatar
Posts: 2
Followed instructions to set up stripe for Phoca Cart but when I complete order it just shows a page with the following (see attached)
Doesnt allow for card details to be entered, and the order goes through saying pending, can you help with this please
Thanks
Nathan
Attachments:
Last edit: 7 months 20 hours ago by rhys welsh.
The topic has been locked.
6 months 4 weeks ago - 6 months 4 weeks ago #4185 by Eugene
Eugene's Avatar
Posts: 941
Hello!
I have noticed that your site does not have a valid SSL certificate.
The site must have a valid SSL certificate to proceed payment process.

Connection is not protected
The attackers may try to kidnap your data from Buddy..co.uk (for example, passwords, messages or bank card numbers). More ...
NET :: ERR_CERT_AUTHORITY_INVALID.


Please fix it on the hosting panel and follow documentation:
norrnext.com/docs/phoca-cart-add-ons/stripe-for-phoca-cart

Like our extensions and support?
Add your voice to the JED listing with a 5 score review:: bit.ly/2ciJBqC
Thanks!
Last edit: 6 months 4 weeks ago by Eugene.
The topic has been locked.
6 months 2 weeks ago #4201 by Eugene
Eugene's Avatar
Posts: 941
Hi Nathan,
I've examined logs of your site and found the reason of the problem.
 
Webhooks are incorrect and this is not your fault.
Please read this answer:
www.norrnext.com/forum/stripe-for-phoca-...stripe-payments#4073

We have two versions of the plugin: Stripe and Stripe Checkout and webhooks differ. There are webhooks for Stripe Checkout in the documentation and there is no information about webhooks for Stripe. 
We are terribly sorry! I will update the documentation today.
Right now please remove existing webhooks in Stripe dashboard since they're for Stripe Checkout and create the following ones:
payment_intent.succeeded
payment_intent.canceled
payment_intent.payment_failed
charge.refunded

It should help. Please let me know about your progress.

Best regards,
Eugene

Like our extensions and support?
Add your voice to the JED listing with a 5 score review:: bit.ly/2ciJBqC
Thanks!
Attachments:
The topic has been locked.
6 months 2 weeks ago #4202 by rhys welsh
Topic Author
rhys welsh's Avatar
Posts: 2
Hi Eugene,

I have made the changes to the webhook but the order is still going straight through without me adding any details?
 
 
Attachments:
The topic has been locked.
6 months 1 week ago #4205 by Dmitrijs
Dmitrijs's Avatar
Posts: 1067
As I understand this has been solved by email and can be closed.

Best regards,
Dmitry

Like our extensions and support?
Add your voice to the JED listing with a 5-score review: bit.ly/2ciJBqC
Thanks!
The topic has been locked.

You can get our help: Monday - Friday / 09:00 to 17:00 (GMT+2). but not limited. Our staff will be pleased to provide Premium support to every paid subscriber asap, but sometimes you should be ready to wait for our reply for up to 3 days. In case of free extensions we do the best to develop and maintain them either, but their support is not necessary.

Follow us in social media