When completing order doesn't allow to enter card details
7 months 20 hours ago - 7 months 20 hours ago #4184
by rhys welsh
Last edit: 7 months 20 hours ago by rhys welsh.
The topic has been locked.
6 months 4 weeks ago - 6 months 4 weeks ago #4185
by Eugene
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Replied by Eugene on topic When completing order doesn't allow to enter card details
Hello!
I have noticed that your site does not have a valid SSL certificate.
The site must have a valid SSL certificate to proceed payment process.
Please fix it on the hosting panel and follow documentation:
norrnext.com/docs/phoca-cart-add-ons/stripe-for-phoca-cart
I have noticed that your site does not have a valid SSL certificate.
The site must have a valid SSL certificate to proceed payment process.
Connection is not protected
The attackers may try to kidnap your data from Buddy..co.uk (for example, passwords, messages or bank card numbers). More ...
NET :: ERR_CERT_AUTHORITY_INVALID.
Please fix it on the hosting panel and follow documentation:
norrnext.com/docs/phoca-cart-add-ons/stripe-for-phoca-cart
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Last edit: 6 months 4 weeks ago by Eugene.
The topic has been locked.
6 months 2 weeks ago #4201
by Eugene
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Replied by Eugene on topic When completing order doesn't allow to enter card details
Hi Nathan,
I've examined logs of your site and found the reason of the problem.
Webhooks are incorrect and this is not your fault.
Please read this answer:
www.norrnext.com/forum/stripe-for-phoca-...stripe-payments#4073
We have two versions of the plugin: Stripe and Stripe Checkout and webhooks differ. There are webhooks for Stripe Checkout in the documentation and there is no information about webhooks for Stripe.
We are terribly sorry! I will update the documentation today.
Right now please remove existing webhooks in Stripe dashboard since they're for Stripe Checkout and create the following ones:
payment_intent.succeeded
payment_intent.canceled
payment_intent.payment_failed
charge.refunded
It should help. Please let me know about your progress.
Best regards,
Eugene
I've examined logs of your site and found the reason of the problem.
Webhooks are incorrect and this is not your fault.
Please read this answer:
www.norrnext.com/forum/stripe-for-phoca-...stripe-payments#4073
We have two versions of the plugin: Stripe and Stripe Checkout and webhooks differ. There are webhooks for Stripe Checkout in the documentation and there is no information about webhooks for Stripe.
We are terribly sorry! I will update the documentation today.
Right now please remove existing webhooks in Stripe dashboard since they're for Stripe Checkout and create the following ones:
payment_intent.succeeded
payment_intent.canceled
payment_intent.payment_failed
charge.refunded
It should help. Please let me know about your progress.
Best regards,
Eugene
Like our extensions and support?
Add your voice to the JED listing with a 5 score review:: bit.ly/2ciJBqC
Thanks!
The topic has been locked.
6 months 2 weeks ago #4202
by rhys welsh
Replied by rhys welsh on topic When completing order doesn't allow to enter card details
The topic has been locked.
6 months 1 week ago #4205
by Dmitrijs
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Replied by Dmitrijs on topic When completing order doesn't allow to enter card details
As I understand this has been solved by email and can be closed.
Best regards,
Dmitry
Best regards,
Dmitry
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Add your voice to the JED listing with a 5-score review: bit.ly/2ciJBqC
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The topic has been locked.
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