When completing order doesn't allow to enter card details
7 months 20 hours ago - 7 months 20 hours ago #4184
by rhys welsh
Followed instructions to set up stripe for Phoca Cart but when I complete order it just shows a page with the following (see attached)
Doesnt allow for card details to be entered, and the order goes through saying pending, can you help with this please
Thanks
Nathan
Doesnt allow for card details to be entered, and the order goes through saying pending, can you help with this please
Thanks
Nathan
6 months 2 weeks ago #4201
by Eugene
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Replied by Eugene on topic When completing order doesn't allow to enter card details
Hi Nathan,
I've examined logs of your site and found the reason of the problem.
Webhooks are incorrect and this is not your fault.
Please read this answer:
www.norrnext.com/forum/stripe-for-phoca-...stripe-payments#4073
We have two versions of the plugin: Stripe and Stripe Checkout and webhooks differ. There are webhooks for Stripe Checkout in the documentation and there is no information about webhooks for Stripe.
We are terribly sorry! I will update the documentation today.
Right now please remove existing webhooks in Stripe dashboard since they're for Stripe Checkout and create the following ones:
payment_intent.succeeded
payment_intent.canceled
payment_intent.payment_failed
charge.refunded
It should help. Please let me know about your progress.
Best regards,
Eugene
I've examined logs of your site and found the reason of the problem.
Webhooks are incorrect and this is not your fault.
Please read this answer:
www.norrnext.com/forum/stripe-for-phoca-...stripe-payments#4073
We have two versions of the plugin: Stripe and Stripe Checkout and webhooks differ. There are webhooks for Stripe Checkout in the documentation and there is no information about webhooks for Stripe.
We are terribly sorry! I will update the documentation today.
Right now please remove existing webhooks in Stripe dashboard since they're for Stripe Checkout and create the following ones:
payment_intent.succeeded
payment_intent.canceled
payment_intent.payment_failed
charge.refunded
It should help. Please let me know about your progress.
Best regards,
Eugene
Like our extensions and support?
Add your voice to the JED listing with a 5 score review:: bit.ly/2ciJBqC
Thanks!
6 months 2 weeks ago #4202
by rhys welsh
Replied by rhys welsh on topic When completing order doesn't allow to enter card details
Hi Eugene,
I have made the changes to the webhook but the order is still going straight through without me adding any details?
I have made the changes to the webhook but the order is still going straight through without me adding any details?
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