Two possible issues with Stripe for Phoca Cart

7 months 2 weeks ago #1805
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Eugene's Avatar
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Two possible issues with Stripe for Phoca Cart

I have had a talk to a client and here are two questions related to Stripe plugin for Phoca Cart.

1. The French language is assigned to the back-end by default. We can see missed strings in the back-end (plugin configuration). If we select English - all is fine.



2. The customers make an order and it is passed successfully, but if we go to "my orders" page, we can see the order still has "pending" status.
It is expected it should be "Completed".

Stripe for Phoca Cart 1.1.1
Phoca Cart 3.1.0

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7 months 2 weeks ago #1806
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Two possible issues with Stripe for Phoca Cart

1. Concerning the first issue.
I examined the plugin structure:

/plugins/pcp/stripe/language/

  • /en-GB/ - core language
  • /fr-FR/
  • /ru-RU/ - core language

The plugin comes with two in-built localizations: English and Russian. We can see French folder /fr-FR/ which was supposedly generated by Joomla during the first installation of the plugin and all strings were taken from the default /en-EN/ localization.
Soon, when you updated the plugin from 1.0.0 to 1.1.1 version, both core /en-EN/ and /ru-RU/ folders were updated, but /fr-FR/ still remain.

I renamed this folder to /_fr-FR/ and the problem with strings became resolved.

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Last edit: 7 months 2 weeks ago by Eugene.
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7 months 2 weeks ago #1807
Valérie Schüpbach's Avatar
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Two possible issues with Stripe for Phoca Cart

¨Yes but in this case we don't have the stripe plugin translate...

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7 months 2 weeks ago #1808
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Two possible issues with Stripe for Phoca Cart

Okay, then you should update your localization and add new language strings from the latest version.

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7 months 2 weeks ago #1809
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Two possible issues with Stripe for Phoca Cart

I also noticed the Webhook Secret field is empty in the plugin configuration.
Please fill it too and add Endpoint in Stripe Webhooks dashboard. See plugin documentation .

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7 months 2 weeks ago #1810
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Two possible issues with Stripe for Phoca Cart

By the way, if you send us a French localization, we can include it to the next version of the plugin ;-)

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7 months 2 weeks ago #1811
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Two possible issues with Stripe for Phoca Cart

Hi Valerie,

My colleague Dmitry examined Phoca Cart logs on your site and yes - the statuses of payments weren't changed because of missed Webhook settings.
If the customer pays via a card without 3D Secure, all works as before.
But if their card's issuer (bank) supports 3D Secure, then the plugin trying to get params from Webhooks and since it is not configured, the status of the order is not changed after the successful payment.
Please read the plugin documentation.

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7 months 2 weeks ago #1812
Valérie Schüpbach's Avatar
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Two possible issues with Stripe for Phoca Cart

Hello,
Thank you for your explanations, the payments with Stripe now work correctly after updating the Webhooks.
Unfortunately everything is now in English (both Phoca Cart and Stripe). We would be happy to provide you with the localization for future updates but do not understand where we need to change it. Is in within Phoca Cart or Stripe module.
Thank in advance for your reply and best regards,
Valérie

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7 months 2 weeks ago #1813
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Two possible issues with Stripe for Phoca Cart

Bonjour Valérie,
Nice idea! I have sent you an email with details.

Have a nice day,
Eugene.

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