Pending status after successful payment

2 weeks 3 days ago #2118
Topic Author
Roberto Muñiz Merchant's Avatar
Posts: 16
order status and payment completed

Other question
I have tried a real purchase and it works, but the order does not change to "completed" and remains "pending"

Last edit: 2 weeks 3 days ago by Roberto Muñiz Merchant. Reason: New topic
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2 weeks 3 days ago #2120
Topic Author
Roberto Muñiz Merchant's Avatar
Posts: 16
CSS

From the website it seems that the payment works and it is done correctly, but in stripe it does not show me anything and the order is received on the web but it does not change the status from "pending" to "completed"

In the payment I have configured the "Publishable Key" and "sectret key" of Stripe. Is there something I forget?

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2 weeks 3 days ago #2122
Eugene's Avatar
Posts: 508
Pending status after successful payment

Hi Roberto,
I've checked out on our dev site and the status is "completed" - all works fine.
Make sure you are using the latest version of Phoca Cart.

Did you set up Webhooks in Stripe dashboard? I can suppose these settings are missed.
Read the documentation on how to set up the plugin , please.


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2 weeks 3 days ago #2124
Topic Author
Roberto Muñiz Merchant's Avatar
Posts: 16
Pending status after successful payment

ok, webhooks is empty. How do I get "url to be called" from Stripe?

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2 weeks 3 days ago #2126
Eugene's Avatar
Posts: 508
Pending status after successful payment

Oh, I see we did not mention where to get the URL. We will update the documentation.
Please, go to Administrator Panel > Components > Phoca Cart > Payment and click on Stripe.
Then click on "Payment method options" tab and find Webhook URL line.
Copy this URL to the clipboard.



Then go to Stripe dashboard > Developers > Webhooks and click on Add Endpoint button. Paste the URL, and try the latest Webhook version. Save it.
Now you can make a test payment to check out how it works and let us know about the result.


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Add your voice to the JED listing with a 5 score review:: bit.ly/2ciJBqC
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Last edit: 2 weeks 3 days ago by Eugene.
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2 weeks 14 hours ago #2133
Topic Author
Roberto Muñiz Merchant's Avatar
Posts: 16
Pending status after successful payment

Thanks!!!! Solved

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