error in payment

7 months 5 days ago #2158
Topic Author
Roberto Muñiz Merchant's Avatar
Posts: 16
error in payment

when I make a payment with a discount coupon, it gives me an error

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7 months 5 days ago #2159
Dmitry's Avatar
Posts: 677
error in payment

Hi!

Can you please be more specific? What error message and how to reproduce it?

Best regards,
Dmitry


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7 months 5 days ago #2161
Topic Author
Roberto Muñiz Merchant's Avatar
Posts: 16
error in payment

I put a product in the cart, fill all the shipping fields, etc. and I add the coupon code. I enter the credit card number and when I press pay the page remains blank and in the browser title it shows 0 - Error: 0

Last edit: 7 months 5 days ago by Roberto Muñiz Merchant.
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7 months 5 days ago #2162
Eugene's Avatar
Posts: 556
error in payment

Provide us logs of the order that caused the error, please. (Phoca dashboard > System Log)


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7 months 5 days ago #2163
Topic Author
Roberto Muñiz Merchant's Avatar
Posts: 16
error in payment

Payment - Stripe - DEBUG webhook data
{
"id": "evt_1EFIM6LunUZYxWTAL7Mkp9wi",
"object": "event",
"api_version": "2019-02-19",
"created": 1552903566,
"data": {
"object": {
"id": "src_1EFIM5LunUZYxWTAjFkqAli1",
"object": "source",
"amount": null,
"card": {
"exp_month": 10,
"exp_year": 2019,
"last4": "5234",
"country": "US",
"brand": "Visa",
"cvc_check": "unchecked",
"funding": "unknown",
"fingerprint": "ONIGTRUt3Te6kUb6",
"three_d_secure": "optional",
"name": null,
"address_line1_check": null,
"address_zip_check": null,
"tokenization_method": null,
"dynamic_last4": null
},
"client_secret": "src_client_secret_EijpE*******LoVxE",
"created": 1552903565,
"currency": null,
"flow": "none",
"livemode": true,
"metadata": {
},
"owner": {
"address": null,
"email": null,
"name": null,
"phone": null,
"verified_address": null,
"verified_email": null,
"verified_name": null,
"verified_phone": null
},
"statement_descriptor": null,
"status": "chargeable",
"type": "card",
"usage": "reusable"
}
},
"livemode": true,
"pending_webhooks": 1,
"request": {
"id": "req_1hSEMJf9CpPoY6",
"idempotency_key": null
},
"type": "source.chargeable"
}



Payment - Stripe - DEBUG webhook event type
source.chargeable


Payment - Stripe - DEBUG input data
Array
(
[option] => com_phocacart
[view] => response
[task] => paymentnotify
[type] => stripe
[tmpl] => component
[pid] => 2
[order_id] => 24
[stripeSource] => src_1EFIM5LunUZYxWTAjFkqAli1
[3ds] => optional
[Itemid] =>
)


Payment - Stripe - DEBUG
Response is valid

Last edit: 7 months 5 days ago by Dmitry.
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7 months 5 days ago #2164
Dmitry's Avatar
Posts: 677
error in payment

Thank you. Seems like fatal error in PHP code. We will try to reproduce on our test site, see where the issue is and try to fix it.


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7 months 5 days ago #2165
Dmitry's Avatar
Posts: 677
error in payment

Well I cannot reproduce on our server. Applied a coupon and made a payment without any error (using sandbox mode).

So we need to know the exact error message, because 0 - Error: 0 say nothing. Please look into our server error.log file for any fatal errors. Or provide access to your website to investigate. You can send credentials to This email address is being protected from spambots. You need JavaScript enabled to view it.


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7 months 5 days ago #2166
Topic Author
Roberto Muñiz Merchant's Avatar
Posts: 16
error in payment

send. Thanks!

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7 months 5 days ago #2167
Eugene's Avatar
Posts: 556
error in payment

Roberto, you have sent access to Joomla administrator panel, but we also need FTP to examine error.log file. Could you send these credentials too?


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Last edit: 7 months 5 days ago by Eugene.
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7 months 5 days ago #2168
Dmitry's Avatar
Posts: 677
error in payment

I think the problem is that your payments have 0.00 EUR in total that does not make any sense at all. You cannot pay 0.00 :(


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