Refund PolicyRevised on January 15th, 2015
To demonstrate our confidence in the quality of our products and support, we offer a 7-day money back guarantee.
The 7-day money back guarantee applies ONLY to new purchases and will not be applied to upgrades or renewals. No refunds will be issued for upgrades or renewals.
Should you encounter any issues that are unfixable or cannot be solved by our support staff, or if our software does not have any of the features that we advertised in the feature list, we will refund your money within 7 days of the purchase.
All refund requests MUST BE initiated by using our standard customer support forum during the 7-day refund period.
Refunds will not be issued for the following reasons:
- You’ve made a purchase more than 14 days ago. (Absolutely no exceptions)
- You simply changed your mind and do not want the product anymore.
- You are unable to implement the NorrNext product on your site in time.
- You realize the product purchased doesn’t suit your needs. (We offer a Live demonstration site that explains what each of our extensions does in detail)
- You have decided not to use our product.
- You have modified the NorrNext product and now it doesn’t work.
- You are experiencing conflicts with other 3rd party software scripts that are connected to; or are installed on your Joomla! website. (Modules, templates, components, plug-ins etc.)
Please note that it is impossible to expect that we’ll be able to test our products on every server configuration or platform it may be installed on. With that said, if the NorrNext Support Staff is not able to help get your software functioning on your server in the 14-day span, a refund will happily be issued.
Also keep in mind that a refund will only be issued to the same e-mail address and account that was used when making the original purchase. A processing time of up to 7 days may be required.
NORRNEXT HAS RESERVED THE RIGHT TO REFUSE REFUNDS TO ANY INDIVIDUAL(S) SHOULD AN OBVIOUS EFFORT BEING MADE TO ABUSE OUR REFUND POLICIES. WE HAVE TAKEN NOTICE OF USERS WHO DOWNLOAD ALL OF OUR PRODUCTS, ASK FOR A REFUND, AND THEN RE-REGISTER WHEN NEW NORRNEXT PRODUCTS ARE LAUNCHED AND AGAIN, PROCEEDING TO ASK FOR REFUNDS.