Professional Support

Our support policy and customer support details

You can get our help: Monday - Friday / 09:00 to 17:00 (GMT+2). but not limited. Our staff will be pleased to provide Premium support to every paid subscriber asap, but sometimes you should be ready to wait for our reply for up to 3 days. In case of free extensions we do the best to develop and maintain them either, but their support is not necessary.

Our Responsibilities

Fast and effective support

Regular updates

Bug fixes when detected

Minor customizations

Usage and configuration instructions on extensions

Documentation on general subjects

Our Expectations

Questions and requests in English

Informative and well described questions and requests

Technical and administrative details and credentials when asked

Joomla! compatible and non-problematic server environment

Latest and officialy supported Joomla! versions